Returns & Exchanges
Live Happy takes pride in the Happiness Movement and the quality of our products, and we want you to be happy with your purchase. If there is any reason that you are not completely satisfied, you can return your merchandise for a refund or an exchange by following the steps below.
Returns & Exchanges
- Returns and exchange requests are accepted within 30 days of purchase.
- Merchandise must be in new condition (unworn, unwashed, with all tags attached) to be returned.
- No refunds or exchanges will be issued without a Return Merchandise Authorization (RMA) number and a completed Return and Exchange Form.
- Shipping costs are non-refundable.
Easy Steps for Processing Your Return or Exchange
- Contact Customer Support at firstname.lastname@example.org to request an RMA number. You will receive your RMA number and the Return and Exchange Form via email.
- Complete the Return and Exchange Form and be sure to include it in your package with your returnable items.
- Write your RMA number on the outside of your package.
- Please use a signature-required service such as FedEx or UPS to send your item(s) back to us. You will be responsible for paying all return shipping costs.
- We will do our best to process your return or exchange within 10 business days after receipt of your package. Please allow a full billing cycle for credit to appear on your financial statement.
- Items received as gifts can only be exchanged for an item of equal value, unless the item is returned by the original purchaser.
- Your RMA number is only good for 21 days. If your package is not received within 21 days, processing of your return or exchange may be delayed.
- In some instances, you may not be responsible for paying return shipping costs, such as if the shipment contained a wrong item. Please inform Customer Support of the reason for your return or exchange when requesting your RMA number.
- Please keep a copy of your completed Return and Exchange Form for your records.
Need Help? Contact Customer Support
Please contact us at email@example.com. We will get back to you as soon as possible, usually within one business day.